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ELECTRIC VEHICLES
Q: What are the main benefits of owning an electric vehicle (EV)?

A: Electric vehicles offer a spacious, more refined drive and the convenience of being able to charge at home.

As electricity supplies are increasingly delivered from renewable sources, electric vehicles offer environmental benefits over vehicles with fuel-burning combustion engines. And, as they produce zero tailpipe emissions, electric vehicles can also help reduce air pollution.

These and other benefits are increasingly being recognised by local and national governments. A range of incentives are available to encourage drivers to purchase an electric vehicle. Further details are available on the Electric Vehicle Incentives page.

Q: What type of electric vehicle is I‑PACE?

A: I‑PACE is a Battery Electric Vehicle (BEV), which means it doesn’t have a combustion engine. Instead of burning fuel (petrol or diesel), power is supplied to two electric motors in the form of electricity stored in a rechargeable battery.

Other types of electric vehicles include Hybrid Electric Vehicles (HEVs) and Plug-in Hybrid Electric Vehicles (PHEVs). These refer to vehicles that combine a combustion engine with an electric motor.

A HEV typically has a small battery that is charged by the engine and regenerative braking. The vehicle has a very small electric-only range.

A PHEV can also be charged from an external source of electricity. A PHEV typically has a larger battery and longer range than a HEV.

Q: Are there drawbacks to owning an electric vehicle?

A: The range of an electric vehicle (the distance that can be travelled before having to recharge the battery) has traditionally been a concern, giving rise to the term ‘range anxiety’. However, the latest developments in battery technologies mean that vehicles such as I‑PACE are now a realistic proposition for most people.

For long distance journeys, a stop may be necessary to charge the battery. This may require some advanced planning, but this continues to become easier as public charging networks expand and rapid chargers increase in power.

Q: Can the electricity transmission network handle the increasing number of electric vehicles?

A: Motor manufacturers are working with governments and energy providers to ensure that increases in electric vehicle usage do not cause issues with electricity networks.

Q: Where can I find out more information about electric vehicles (EVS)?

A: Each Jaguar Retailer has an EV Specialist who can answer all your questions about I‑PACE and electric cars more generally.

Alternatively, you can ask one of our EV Specialists a question using the online form located below.

RANGE
Q: What factors affect range?

A: Range can be affected by a number of factors, including external temperature, operating the heating or cooling systems and the speed at which you are driving.

Q: Is I-PACE’s predicted range facility accurate?

A: The range prediction for I-PACE is designed to be extremely accurate. The electric motor control module will make predictions based on your current driving style and the last 500 miles’ average usage. The navigation system will assist the prediction of range by including data regarding the topography and speed limits of your selected route.

Q: If the battery runs out of charge, will the car just stop?

A: Once the battery is drained of energy, the vehicle will come to a complete halt. But before things get to that stage, you’ll receive two separate and distinct alerts. The first one, when there’s 10% of charge left in the battery, will be an audible alarm accompanied by a yellow warning triangle on the vehicle display panel. The second alert, when there’s 0% of charge, will be another audible alarm together with a red triangle. A message will then appear telling you to shut down the vehicle and pull over.

Q: Does driving with my lights on reduce my range?

A:I-PACE features LED headlights which are incredibly energy efficient, so driving with your lights on will not make any noticeable difference to the vehicle’s range.

BATTERY
Q: What does kilowatt-hour (kWh) mean?

A: Kilowatt-hours are a measure of how much energy can be stored in a battery. For a given vehicle, a battery with greater capacity ‑ more kWh ‑ will have greater range and/or performance.

Q: Is the battery flammable?

A: I-PACE’s battery would only become flammable through misuse or outside intervention. Electric vehicle batteries are less flammable than petroleum or diesel and feature sophisticated safety systems that maintain safe temperatures.

Q: Does temperature affect the battery?

A: Batteries can be stored as low as -40°C, but must be plugged in and heated to -20°C before driving. In long-lasting hot or cold temperatures an electric vehicle’s range is reduced because energy is required to keep the battery at an efficient operating temperature. Energy is also needed to warm up the cabin when the temperature is low.

I-PACE features state-of-the-art thermal management systems to optimise battery performance in warmer or cooler temperatures.

Q: Is the battery flammable?

A: I‑PACE’s battery would only become flammable through misuse or outside intervention. Electric vehicle batteries are less flammable than petroleum or diesel and feature sophisticated safety systems that maintain safe temperatures.

Q: Does the battery get hot during operation?

A: I-PACE has an efficient thermal management system that maintains the temperature of the battery. An electric vehicle battery will, typically, be between 15°C and 30°C, which is considerably cooler than an internal combustion engine.

Q: Does the battery have a warranty?

A:Yes. I‑PACE’s battery has a 8 years or 160.000km warranty and is redeemable if the battery drops below a 70 percent state of health.

Q: How are batteries disposed of?

A: Electric vehicle batteries will be disposed of in line with the End of Life Vehicles Directive, relevant to regional requirements or your local market.

CHARGING
Q: How long does it take to fully recharge the Jaguar I-PACE?

A: With an approved Jaguar wall box installed, a full charge can be achieved in approximately 13 hours.

Q: Who can install a wall box for me?

A: Jaguar have authorised wall box suppliers and installers for all markets in which I‑PACE is available. Our partners are available to advise upon the best solutions for you. Please consult your local Jaguar Retailer for further information.

Q: Is a wall box included with the price of the vehicle?

A: No. If you would like to install a wall box in your home, your local Jaguar Retailer will be able to guide you through the process with our approved wall box suppliers and installers.

Q: If I install a wall box, what happens if I decide to move home?

A: Your wall box supplier will be able to provide a quote to remove your wall box and re-install it at your new home.

Q: Will I also be able to charge other electric vehicles using the approved Jaguar wall box?

A: Yes. Our approved wall boxes are equipped for use with the Combined Charging System (CCS) connector for AC charging and a DC charging inlet. Any electric vehicle with these connections will be able to charge using our approved wall box.

Q: Can I use someone else's wall box, or do I need to makes sure it’s compatible?

A: Any Mode 3 wall box with the same charging connections as I‑PACE can be used to charge the vehicle.

Q: What if I have a parking spot in an apartment building, can I install a wall box?

A: Our approved wall box suppliers are capable of installing charging solutions for a variety of homes. They will support you with regard to permissions, permits and suitability.

Q: How much does it cost to charge an electric vehicle?

A: The price of electricity fluctuates according to market influences. To calculate the cost for a full charge, simply multiply the rate you are charged per kWh by 90, as I‑PACE has a 90kWh battery.

Q: Can I charge my vehicle using a photovoltaic system (solar) at home?

A: Yes. Your vehicle can be charged with a current that is greater than 2 Amps or 750W.

Q: Can I charge at any public charging station?

A: As long as the charge point offers the same standard and connector as your vehicle, and you have an account with the charge point provider, you can use that public charging station.

However, public charging stations owned by specific manufacturers can only be used by vehicles from that manufacturer.

Q: Why has Jaguar not created its own dedicated public charging network?

A: An independent network of rapid vehicle chargers is developing quickly across many countries. We will ensure that all Jaguar electric vehicles are compatible with this network.

Q: How do I find charging stations?

A: You can use I‑PACE’s in-car navigation while you are driving, or the Remote app to find charging stations before you travel.

Q: How is the charging cable protected against theft or vandalism when using public charging?

A: The Public Charging (Mode 3) Cable locks into the vehicle inlet and remains locked until you unlock I‑PACE.

Q: Can I‑PACE be driven with a charging cable still plugged in?

A: No. I-Pace cannot be driven while a charging cable is plugged in.

Q: Can electric vehicles be charged in the rain?

A: Yes. Customers and bystanders are not exposed to any risk of electric shock.

Q: Why is the first 80 per cent charge so much faster than the final 20 per cent?

A: You’ll find the rate of battery charge is influenced by the chemistry and physics of the battery itself. That’s why DC charging can take as long to charge the remaining 20% as it does to charge the initial 80%. With this in mind, we’ve designed a Charging Management System to boost the life and performance of your vehicle’s battery.

Q: How many days can an electric vehicle be left without charging? For instance, can I leave it parked at the airport?

A: Our electric vehicles can be left unattended for at least six months, however plugging in once a month is optimal. The battery management system is electronically controlled and uses very little energy.

Q: What are 'destination charging' and 'journey charging'?

A: Destination charging refers to charging stations that can be found at local shopping centres, hotels, gyms and other destinations you may visit for extended periods of time.

Journey charging refers to charging stations at service stations or dedicated electric vehicle charging stations, which provide the maximum charge in the shortest time.

Q: Is there an iOS or Android app that can assist with managing how I charge I‑PACE?

A: Yes. The InControl Remote app, available for both iOS and Android, enables you to stop or start charging, manage departure times, pre-condition your vehicle, manage tariffs and set a maximum state of charge. The app also sends you notifications if the charge plug is unexpectedly removed or if charging has stopped due to lack of power.

PERFORMANCE
Q: How does the handling compare to ‘conventional’ cars?

A: Electric cars generate maximum torque from standstill, delivering impressive acceleration.

The battery’s location, between the two axles, also provides a lower centre of gravity and an even weight distribution for improved handling. And, without the need to package a big engine in the front, the wheels can be positioned nearer to the outermost corners of the vehicle enhancing stability and steering feel.

All of this enables a dynamic and responsive driving experience, which remains unmistakably Jaguar.

Q: What is regenerative braking?

A: Electric motors consume energy to provide motion. When this motion is no longer required, for example when the vehicle is slowing, the braking force can be harnessed to reverse the action of the motor and generate electricity. The electricity generated can be fed back to the battery, extending the vehicle's range.

Q: Jaguar vehicles have typically had different driver modes. Do electric vehicles have similar features?

A: I‑PACE has three driver modes that can automatically adapt the vehicle settings for comfort, dynamics or range preservation.

Q: Why is Jaguar competing in Formula E?

A: The FIA Formula E Championship provides us with a real life, fast-track test bed for testing and perfecting electric vehicle technologies. Because of this experience, we can bring exhilarating Jaguar performance to our next generation of road cars.

SAFETY
Q: Are electric vehicles safe?

A: I-PACE, like all other Jaguar vehicles, is designed and engineered to meet the most stringent global safety standards.

Recognised safety test procedures, certification and approval all ensure that electric vehicles are safe in a crash situation.

Q: What happens if I get caught in a flood?

A: I‑PACE has a wading depth of 500mm and features safety systems designed to deal with a flood situation.

Q: Can I use an electric vehicle in a car wash?

A: Yes. Electric vehicles are designed and tested to the same standards as conventional combustion engine vehicles.

Q: Can electric vehicles be charged in the rain?

A: Yes. Customers and bystanders are not exposed to any risk of electric shock.

MAINTENANCE
Q: Are electric vehicles difficult to maintain?

A: Compared to a vehicle with an internal combustion engine, electric vehicles require less maintenance as they have fewer moving parts. In other words, there is less that can wear out.

Q: Can an electric vehicle be towed if there is an electrical fault or the battery has no remaining charge?

A: We wouldn’t recommend towing the Jaguar I-PACE. In general terms, if you need to move or recover the vehicle, you must always use a transporter or a trailer specifically designed for that purpose. However, should you find yourself stuck in a particularly dangerous location and there’s no alternative, be sure to tow it for no more than 500 metres at a very slow speed.

Q: If an electric vehicle gets a puncture can the vehicle be raised in the same manner as a conventional vehicle?

A: Yes. I-PACE’s structure is designed to be just as rigid and structurally capable as a combustion engine vehicle. I-PACE has dedicated jacking positions as any conventional vehicle for changing tyres.

Can’t find the answer to a question you have about Electric Vehicles? Ask a Jaguar Electric Vehicle Specialist.

CONTACT AN EV SPECIALIST
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WLTP (Worldwide harmonised Light vehicle Test Procedure) is the new process that has been phased in from 2017, which measures fuel, energy consumption, range and emissions in passenger vehicles in Europe. This is designed to provide figures closer to real-world driving behaviour. It tests vehicles with optional equipment and with a more demanding test procedure and driving profile.

Official EU test figures from manufacturer tests under EU legislation. For comparative purposes only. Real-world figures and overall EV performance data may vary according to driving and environmental variables.

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