CONNECT PRO FAQS

Please select a category below or question below.

GENERAL
HOW CAN I CHANGE WHICH INFORMATION IS SHOWN IN THE MULTI-TASKING PANEL?

Swipe up or down on any panel to switch between the following:


  • Navigation

  • Phone

  • Media

  • Weather (requires Connect Pro where supported)

  • News (requires Connect Pro where supported and is market dependent)

CAN THE WEB BROWSER BE USED WHILE THE CAR IS IN MOTION?

No. To reduce the possibility of driver distraction, the browser cannot be used whilst the car is in motion. Video is also not supported in the browser.

HOW CAN I ACCESS THE ROUTE PLANNER WEBSITE?

Please visit Jaguar.here.com

WHY AM I ASKED FOR MY DATE OF BIRTH AS PART OF THE NAVIGATION ACCOUNT REGISTRATION PROCESS?

You must be 16 or over to provide legally accepted consent of the various terms associated with the registration of an Navigation Account.

PINCH TO ZOOM IS AVAILABLE WHILE IN NAVIGATION BUT DOESN’T APPEAR TO FUNCTION IN THE BROWSER?

To zoom in on a web page, access the zoom controls via the control bar in the web browser.

WHEN PARKED BY THE SIDE OF A BUSY ROAD, WHY DO I SOMETIMES RECEIVE CAR IN MOTION ALERTS AND LOSE ACCESS TO FEATURES?

This is due to a combination of car safety and traffic regulations.


A car with the engine running, irrespective of the gear selected, may not always be considered stationary – and our movement detection systems will continue to monitor the car.


Also, legally, certain features must stop functioning when the wheels start to turn. In some cases, the slightest movement can trigger this. In this situation, apply the parking brake or foot brake.

NAVIGATION
WHAT’S THE DIFFERENCE BETWEEN A NAVIGATION PROFILE AND AN NAVIGATION ACCOUNT?

A navigation profile allows different drivers to store their own personal navigation settings and destinations. When you select your profile the navigation system will instantly switch to your settings and destinations.


An Navigation Account allows you to further extend the connected capabilities of the navigation system by enabling:


  • Synchronisation of places/destinations between the in-car navigation system, the smartphone Route Planner App and the Route Planner website.

  • Door-to-door navigation using the Route Planner smartphone app to search for a place of interest and then set it as a destination.

  • Sharing of estimated time of arrival (ETA) via SMS or email.

  • Sharing of places and your current location with friends.
HOW DO I SHARE MY ESTIMATED TIME OF ARRIVAL (ETA)?

Once your car has connected to the Internet and you’ve signed into your Navigation Account, tap on the box at the bottom of the Touchscreen where ETA information is shown. Select which recipients you’d like to share your ETA with by SMS (subject to market availability) text or email, and chose whether you’d like to send updates every 5, 10 or 20 minutes.


Your contacts can be stored via navigation settings or via this screen. The system will automatically save any new contacts, making it even quicker to share your ETA next time you sign in.

CAN I USE THE CONTACTS LIST FROM MY CONNECTED SMARTPHONE TO SHARE MY ESTIMATED TIME OF ARRIVAL (ETA)?

Our objective is to make sharing your ETA as easy as possible, and we felt that interfacing with your phone’s contacts created additional steps and search criteria. As this feature will generally be used with a small group of people on a regular basis, we concluded that pre-programming a limited set of email and/or phone numbers would make this function far simpler to use.

HOW DO I CREATE AN INCONTROL NAVIGATION ACCOUNT?

Start the engine, and make sure InControl Touch Pro is connected to the Internet – either via Wi-Fi or a mobile data enabled SIM.


Enter the navigation menu and click on ‘Hello, [profile name]’. To create a new profile click on ‘Add profile’ at the bottom of the Touchscreen. If more than one profile has been set up, select the profile you wish to associate an InControl Navigation Account to. Now tap on the edit icon to the side of the profile name at the top of the Touchscreen.


From this screen you can associate a home address to the account, change sync settings and add contacts for sharing ETA, places and location information. Tap on InControl Navigation Account, then tap on register and follow the step-by-step instructions.


Please note that if you get interrupted or lose your data connection during this process, you’ll need to re-enter all requested information. Once registered you can chose to be signed in automatically every time you use the car.

HOW IS THE SAFETY CAMERA DATABASE UPDATED?

The camera database updates when the map database is updated.


We include safety camera locations to highlight known accident black spots. Our intention is to help maintain the safety of our customers, their passengers and other road users.


While every effort is taken to provide accurate information, the responsibility for obeying traffic regulations remains firmly with the driver.

DO I NEED TO ENTER MY PHONE NUMBER OR EMAIL ADDRESS TO SEND ETA/PLACE/LOCATION NOTIFICATIONS?

No, you just need to be signed in with your Navigation Account and have an active data connection.


The message will be from Jaguar, but will include your account user name as the sender of the information – along with your destination and ETA/place/location details.

ONCE I’VE PARKED MY CAR, HOW CAN I CONTINUE THE JOURNEY FROM MY SMARTPHONE?

Open the Route Planner on your Android or Apple smartphone. As long as you’re more than 30 metres from the destination you originally set – and you didn’t cancel guidance before exiting your car – the destination will be synced to your smartphone via the Cloud. Depending on your route settings, the app will guide you to your destination by foot or public transport.


At times the companion app may take up to 30 seconds to refresh and sync destinations and your car’s position from the Cloud. Please don’t close and re-launch the app during this time – this may force a re-sync of your destination and your car’s position.


Please note that if you’re in a location with poor network coverage, your destination may not sync to the Route Planner app.

CONNECTIVITY
WHAT IS INCONTROL CONNECT PRO?

Connect Pro allows a host of additional features, services and apps (please note that some features require a data-enabled sim card and a valid subscription). It also adds further connection options, allowing devices with HDMI or MHL interfaces to be used with Touch Pro.


The comprehensive guide supplied with your Jaguar will help you set up Connect Pro and take full advantage of it’s features.

HOW LONG IS MY SUBSCRIPTION VALID FOR?

The initial subscription typically matches the warranty period of the car, but this may vary by market. Please contact your Retailer for more details.

WILL I BE ABLE TO RENEW MY SUBSCRIPTION?

Yes, please contact your Retailer for more information.

DO I NEED A SIM CARD TO CONNECT MY CAR TO THE INTERNET?

Yes, a Micro SIM card with mobile data enabled is required to power the Connect Pro package. Insert your SIM card into the interface panel in the centre console storage compartment, and make sure you’ve enabled Mobile Data in the connectivity settings menu.


Go to the settings icon in any screen > All settings > Features > Connectivity > Mobile data on


You can also share your smartphone’s data connection by enabling the phone’s Internet Sharing, Personal Hotspot or Tethering feature. Please check with your mobile network provider to verify this feature is supported by your current phone tariff.

WHY IS THERE A DELAY BETWEEN STARTING THE ENGINE AND THE SYSTEM CONNECTING TO THE INTERNET?

When you unlock the car, Touch Pro initiates the process to connect to the mobile network. This can take up to 2 minutes – it’s similar to your mobile phone being turned on and connecting to its network.


Once connected, a 3G icon will show in the upper corner of the Touchscreen. Touch Pro then downloads traffic information (if enabled) and syncs any places and destinations you may have saved using the Route Planner App or web portal. All connected features are now available.

WHAT’S THE DIFFERENCE BETWEEN HOTSPOT AND WI-FI IN THE CONNECTIVITY SETTINGS MENU?

Hotspot allows you to connect up to 8 devices including smartphones and tablets to your car’s Internet connection.


Wi-Fi lets you to connect to a Wi-Fi network, for example your home network. It also allows you to connect to another device like a smartphone and share its data connection.

THE 3G ICON IS SHOWING IN THE UPPER CORNER OF THE TOUCHSCREEN, SO WHY ARE SOME CONNECTED FEATURES UNAVAILABLE?

At times, networks can be over capacity, or the signal strength too low to provide sufficiently high enough connection quality. This can result in a temporary loss of data.

CAN I MONITOR OR LIMIT DATA USAGE?

Yes, you can limit data usage to a specific number of megabytes per month, monitor the amount of data consumed, and disable roaming. Go to Settings > All settings > Features > Connectivity > Mobile settings.

WHICH FEATURES REQUIRE A VALID SUBSCRIPTION?
  • Remote Premium App
  • Jaguar Optimised Assistance
  • Jaguar Emergency Call
  • Real Time Traffic Information
  • Live searches
  • Fuel Pricing (where supported)
  • Car Parking availability (where supported)
  • Safety camera locations (where supported)
  • Live Apps (where supported)
HOW CAN I FIND OUT HOW MUCH TIME I HAVE LEFT ON MY CURRENT SUBSCRIPTION?

Go to Settings > All settings > Navigation settings > Connected services licence. The expiry date and all available features are shown here. These may vary depending on where you purchased your car.

WHICH FEATURES AND SERVICES ARE INCLUDED WITH CONNECT PRO?

The following apps are available:



Remote Premium: providing remote control of your car – for example, to pre-condition the cabin, lock doors or use the beep & flash function.)

Route Planner: allowing places and destinations to be sent to the car as well as offering guidance instructions.



Other Pro Services include:


  • Real Time Traffic Information

  • Share ETA, places and current location

  • Online Routing

  • Sync destinations to the car and from the car to the Route Planner App & Website

  • Live searches

  • Fuel Pricing (where supported)

  • Car Parking availability (where supported)

  • Street Level Imagery (where supported)

  • Satellite Imagery

  • Live Apps

  • In-car Wi-Fi Hotspot

  • Web browser

WHAT ARE THE ADVANTAGES OF THE CAR’S DATA CONNECTION OVER MY SMARTPHONE’S DATA CONNECTION?

The strength of your mobile phone signal and data connection can be significantly reduced by the structure of the car – metal reduces the transmission of radio waves.


When inserted, the SIM card located in your car’s interface panel connects to the mobile network via a significantly larger, dedicated aerial on the outside of the car. This helps to maintain a much stronger data connection with the network.

WHICH FEATURES REQUIRE INTERNET CONNECTIVITY?

The following features require an active internet connection:


  • Real Time Traffic Information

  • Share ETA, places and current location

  • Online Routing

  • Sync destinations to the car and from the car to the Route Planner App & Website
  • Live searches

  • Fuel Pricing (where supported)

  • Car Parking availability (where supported)

  • Street Level Imagery (where supported)

  • Satellite Imagery (where supported)

  • Live Apps (where supported)

  • In-car Wi-Fi Hotspot

  • Web browser
ARE THERE SETTINGS TO HELP ME MANAGE DATA ROAMING WHEN DRIVING OUTSIDE OF MY HOME COUNTRY?

Yes, go to Settings > All settings > Features > Connectivity > Mobile settings


You can also enable specific roaming navigation features in the Navigation Settings menu.

HOW MUCH DATA SHOULD I BUDGET FOR ON A MONTHLY BASIS?

It will vary significantly based on the features you use, the frequency of use and the length of your journeys. As a very rough guide, typical usage consumes in the region of 100-500 MB of data per month.

These features use the greatest amount of data in the following order:


  • Wi-Fi Hotspot

  • Satellite Imagery

  • Street Level Imagery

  • Real Time Traffic Information

  • Live Apps



  • All other features consume far less data of approximately the same amount. Further examples are provided below:



















































    FEATURE DATA CONSUMPTION
    Per Minute or per event Per Hour
    Streaming music 500KB/minute 30MB/hour
    1 social media post with photo 500KB
    Streaming video (standard resoultion) 4MB/minute 240MB
    Streaming video (HD resolution) 15MB/minute 900MB
    1 Email (no attachment) 35KB
    1 Email with attachment 300KB
    1 hour surfing the web 15MB

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As we roll out InControl, specific features described may be optional, and market or powertrain dependent. Please consult your local Jaguar Retailer for availability and full terms. Certain features require an appropriate SIM with a suitable data contract, which will require further subscription after the initial term advised by your Retailer. Mobile connectivity cannot be guaranteed in all locations.